We deliver worldwide from London & Istanbul.
Coronavirus Update - Dispatching as Usual. Minor Delivery Delays
IMPORTANT UPDATE – From UK to Europe Deliveries are on Hold.
A significant disruption to our EU deliveries (Items dispatching form UK) due to Brexit means that we are unable to process any orders for the time being. We are working with our couriers for parcels already dispatched and stuck in customs.
United Kingdom – April 2021
UK Delivery & Next Day UK; Dispatching as usual.
We are unable to guarantee delivery times, as per our couriers instructions.
International (US & Rest of the World) – April 2021
We are dispatching as usual. Refrigerated items are currently not available to US & Rest of the World.
International Standard Delivery; Dispatching as usual, however, our courier partners are very busy. Some orders are experiencing significant delays. Please allow plenty of time for time specific orders.
We are unable to guarantee delivery times, as per our couriers instructions.
From Turkey – April 2021
Dispatching as usual via DHL Express. Delays expected, 1-3 working day delivery estimate once dispatched. We are unable to guarantee delivery times, as per our couriers instructions.
UK Delivery
from £3.95 Next Working Day £7.95**
1-3 Day Delivery via Royal Mail from £3.95*
Next Day via Parcelforce 24 with SMS updates and hourly slot £7.95**
We’ll dispatch your order the same day if your order is placed before 2pm for Next Working Day delivery between. Just so you know, orders placed after 2pm Thursday will dispatch on the following Monday.
Where: All mainland postcodes in England, Wales and parts of Scotland (excluding the Highlands, Islands and Northern Ireland).
Speed: Delivery between Monday – Friday . Order by 2pm for same day dispatch. 1-3 working day delivery.
* Next day delivery per 20kg. Subject to item availability and courier capacity.
Free UK Delivery over £50*
Free UK Delivery on orders over £50*.
Where: All mainland postcodes in England, Wales and parts of Scotland (excluding the Highlands, Islands and Northern Ireland).
Dispatch: We dispatch Monday to Thursday. Orders placed after 12noon on Thursdays will dispatch on following Monday.
Speed: Delivered Tuesday to Friday. 1-2 working day Delivery. Usually arrives Next Working Day once dispatched.
*Excluding Chilled Items. Stock limitations may delay delivery, we’ll let you know as soon as we can. Can not be used in conjunction with another offer via coupons.
Chilled Delivery
We want your items to arrive in the best condition possible so we use specialised temperature controlled packaging for all refrigerated items. If there’s any unexpected delays of delivery, your favourite Sucuk or Turkish cheese will keep good for up to 72 hours in our chilled packs! And you can reuse the packs for picnics and dry ice is infinitely reusable.
Scottish Highlands, NI & Off Mainland
Scottish Highlands, NI & Off Mainland £19.95
1-2 Days Delivery to Scottish Highlands, Northern Ireland & Off Mainland UK.
Where: Scottish Highlands and Islands, Northern Ireland, Isle of Wight, Scilly Isles, Isle of Man & Channel Islands.
Speed: Delivery between Tuesday – Friday. 1-3 Days once dispatched.
*Maximum of 10Kg total parcel weight. Stock limitations may delay delivery.
Europe Delivery (from Turkey)
Express 1-2 Day Delivery via DHL
From just €13.95* we deliver our delicacy range from Turkey to most European countries using DHL Express. Once dispatched, deliveries to most major EU countries are complete within 2 working days.
We currently do not dispatch European orders on Thursday & Friday to avoid your parcels waiting in warehouses over the weekend.
*Weight based calculation. Automatically calculated at checkout. Depending on total Parcel weight & item dispatch locations.
Rest of Europe
We deliver throughout the Rest of Europe via DHL Express, a 2-3 working day service. Starting from €19.95. We currently do not offer a free delivery option to the Rest of Europe but we are working on it.
Chilled delivery to Europe is on HOLD
Due to Brexit regulations, we have had to pause our EU Deliveries from UK with Turkish grocery and Chilled items.
We want your items to arrive in the best condition possible so we use chilled packaging for refrigerated items. This includes Temperature Controlled bags and dry ice. Once dispatched your order will arrive the next working day. Your allowance is up to 10kg per Chilled Premium Delivery. That’s just €1.49 per kg (inc. packaging)
Where: All EU countries.
Dispatch: We dispatch Monday to Wednesday. Orders placed after 12noon on Wednesday will dispatch on following Monday.
Speed: Delivered Tuesday to Friday. 2 day Delivery**
*Stock limitations may delay delivery, we’ll let you know as soon as we can. The cost is calculated at checkout depending on country and total weight.
**Despite our and our courier partners best efforts, there can be delays. Our chilled packaging is tested for up to 48 hours during normal weather conditions.
Shipping to USA
Express Shipping to USA from $12.95
We deliver to mainland US via DHL Express from just $12.95 per kg + $2.95 per additional kg.
Please note; We currently can not dispatch Chilled Items to the US. All our Non-Chilled Essential Turkish Food & Grocery items are available to US customers. Our Turkish Delights, Turkish Tea & Coffee, Baklava and Home & Decor ranges dispatch from Turkey.
Speed: 1-3 Working days once dispatched.
Middle East & Arabian Peninsula
UAE, Kuwait, Qatar & Saudi Arabia
We deliver via DHL Express 1-3 days from just $14.95 per kg +$3.95 per additional kg.
Rest of World
Worldwide Delivery
We deliver your favourite Turkish products online Worldwide.
Our prices are calculated during checkout automatically, based on: Destination, Total Weight, and Speed.
If you have any questions please contact us.
From Turkey
Best of Turkish, dispatched from Turkey.
Our exclusive range of Turkish Delights, Baklava, Turkish Coffee & Turkish Tea dispatches via DHL Express from Turkey. Look out for our From Turkey logo on products from Hafız Mustafa and Hacı Bekir.
Please note; If your order contains items dispatching from UK & Turkey, your order will arrive in two parts.
Returning Faulty Items
Our returns policy explained.
We offer Free Returns on all faulty items. Contact us immediately if the items you’ve purchased are faulty upon receipt and we’ll get in touch with you to arrange a return or an exchange. If there are visible signs of damage on your parcel, take pictures with the courier present before you sign for the item, noting the courier details helps.
Changed Your Mind?
It’s ok to change your mind.
We all have a change of heart sometimes. And we’re cool with that. We accept Returns on all unused & non-perishable items. Just so you know, unwanted items may incur a fee (delivery costs are non-refundable and you’re responsible for arranging the return). See our Terms & Conditions for more information.